Procedure to issue Instant/Personlaised ATM cards in DOP Finacle

Procedure to issue Instant/Personlaised ATM cards in DOP Finacle

Step by Step Debit Card Issue and Activation 

There are two type of Debit Card which is issued by DOP to saving bank account customer.

1. Instant Card
2. Personalized Card 

Prerequisites for issue Debit Card  in DOP Finacle

• Concern PO to check authenticity of KYC document of applicant 
• Counter PA will check photo and signature of the customer before issuing ATM Card in IES Menu.

Menu Shortcut – CMRC

GO 

• Remove Special Character 
• Name character should be 21. 
• All Banking Details should be updated. 
• Submit 
• Verify From Supervisor

Menu Shortcut – HAALM

GO 

• Change Name with removing of special character 
• Submit and verify from supervisor.
• ATM Card stock register should be maintained as following.
• CCMM command is used for issued both ATM card. The process of issued a Insta Card is described below.

Before issuing ATM cards kindly ensure the following conditions are fulfilled.

1.     Minimum balance in account should be Rs.500/-

2.     CIF should be updated with the latest KYC documents.

3.     Update mobile number and email id if possible as message alert service is available.

Procedure to follow by counter clerk

Menu: CCMM

• Enter CCMM command in command box. Following screen will be displayed
• Select Add in Function menu and enter cif id of the customer and click on GO

Enter account number of the customer. Name will be fetched automatically.

Select card type as Instant

• Enter the KIT number which is available on the ATM card envelope.
• Select Primary Account Flag as YES
• Select Action as New Card Request
• And Click on Submit

You will get the message “The record is added successfully”

Procedure to follow by Supervisor

1.  Menu: CCMM

• Select Function: Verify
• Enter CIF id and then click on GO

2.  The following screen will be displayed. All the details will be fetched automatically. Check all the details available on the screen and ensure they are correct.

• Then click on Submit and it will show a message “Record verified successfully”.

These requests will be downloaded and processed by Bangalore CPC at once and cards will be active by next day morning.

Procedure to Issue Personalized ATM  Card

The procedures are same as Instant Card Only Difference is we can edit the Account Holder Name as Customer Required Format.

Personalized Kit with PIN Number directly send to the Customer Address.

Once the Personlized card received by the customer, they have to submit to concerned Post Office for obtaining PIN Number kit and activation.