Standard Operating Procedure –India post Internet Banking

Standard Operating Procedure – Inda post Internet Banking

Introduction:

Department of Posts has introduced Internet Banking facility for Post Office Savings Bank customers for CBS migrated Post Offices.

Eligibility Criteria for availing Internet Banking

a.            Customer should have Savings Bank account in CBS Office

b.            Either Single or Joint “B” account are eligible

c.             Joint “A”, Minor, Lunatic, Illiterate, BO accounts are not allowed for availing Internet Banking

Pre-requisites

a.            Customer should provide a valid Email ID.

b.            Customer should provide a valid PAN number

c.             Customer should provide a valid mobile number

d.            CIF ID should be updated with correct First name, Last name, DOB, Father’s Name, Gender,

valid Identity and address proof, Correct present address, Mobile number, PAN Number and

Mother’s Maiden Name

Procedure to be adopted by the CBS POs for enabling internet banking facility for eligible Savings Bank account holder is as under:

1.            Eligible Post Office Savings Account customer may apply for InternetBanking facility. Savings Account must be standing at any CBS Post Office but not in Branch Offices in account with CBS Post Office.

2.            Account Holder has to apply for Internet Banking by filling Post Office Savings Bank (POSB) ATM Card / Internet / Mobile / SMS banking service request form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in single sheet KYC form alongwith ATM Card / Internet / Mobile / SMS banking service request form.

3.            This form has to be submitted only in the CBS Post Office where the SB account stands. If a depositor having SB account in any other SOL wants to apply for internet Banking at any other SOL, he/she has to first get his/her account transferred to the same SOL by following already laid down procedure. CPA/SU should check the current SOL ID of the account which was transferred in either in HACCDET/HACLI menu and confirm the same before enabling internet banking.

4.            Once the form alongwith required documents is submitted, Counter PA should go to IES menu of Finacle to verify signature and photograph of the applicant.

5.            Once customer’s signatures and other documents are verified, Counter PA has to ensure that all required fields in ATM Card / Internet / Mobile / SMS banking service request formhave been properly filled. Counter PA will invoke CMRC menu and click on modify option. In CMRC menu, Counter PA has to click on Enable Internet banking after ensuring that the eligibility criteria and pre-requisite conditions are fulfilled. Mobile number should be unique for each customer and same mobile number should not be used for any other CIF.

Refer below screen shot:

6.            Supervisor has to verify the modifications done in CMRC menu. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:

Sl No	Date	Request type	CIF ID	SB account number	Name of the customer	Mobile number	Signature

7.            Customer should be informed that he/she will get an SMS alert to the registered mobile number after 24 hourswith a link for internetbanking login after processing the request. Customer should go to the link and activate his/her Internet banking. Customer should be informed that CIF ID will be the User ID and set the Login and Transaction password during first time login using the provided link.

8.            Till FSI-CSI GL integration is rolled out, nodal office Bangalore GPO will centrally account all the eBanking transactions initiated on previous day for entire India based on the basis of daily report shared by the CEPT Report Building Team. "Total deposits and withdrawals initiated in eBanking channel for entireset ID “ALL” across schemes (SB / RD / PPF / TD) should always match".

9. One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO for entire India and transferred to SBCO alongwith printed copy of consolidation.Total deposits and withdrawals initiated in eBanking channel for set ID “ALL”should always match and then only eBanking transactions amount has to be accounted by nodal accounting office “Bangalore GPO”

10.          In case the customer approaches home branch PO to disable Internet banking, Post office should modify Internet banking option in CMRC menu as “NO”, then submit and verify. Internet Banking will be disabled after 24 hours.

11.          If any customer requests for issuance of passbook for RD or TD accounts opened through eBanking, same has to be processed by concerned home branch PO and provide duly printed and attested passbook to the customer.

12.          For any complaint regarding Internet banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to dopebanking@indiapost.gov.in If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID.

13           Facilities which can be availed by these account holders in Internet Banking is provided in Annexure – I.

ANNEXURE – I

S.No.	Scheme	Functionality
1	General	Dashboard
		My Profile
		New User Activation by OTP
		Forgot Password
		Download Forms
		Information Links to—
		v  Terms and Conditions
		v  Contact us
		v  Security tips
		v  About Phishing hyperlink
		v  Report Phishing hyperlink
		v  FAQ
		v  Password Management
		v  Complaints
		View Incomplete Transactions
		View All Transactions
		View Scheduled Transactions
		General Services-
		v  Manage Mails
		v  Manage Inquiries
		v  Detailed activity inquiry
		v  Transaction limit inquiry
		View Lien on account if any
		View nominee details of the account(s)
		Manage Payee-
		v  Add Payee within DOP
		v  View Payee within DOP
		TDS Inquiry
		Tracking of Reference ID generated by EB available to EB Admin User.
		Transaction remarks entered by customer displayed in Transaction Particulars.
		If services for are EB disabled at CIF, it will be completely disabled for internet banking access.
		Customer will be allowed to change Login ID only once.
		IncomeTax vanilla hyperlink
2	Savings	Account Balance & Details
		Transaction History
		Mini Statement
		View Monthly Average
		View Quarterly Average
		View Nominee details
		Inquire on lien
		Fund Transfer between Own Post Office savings Account
		Fund Transfer between own and third Party Post Office Savings Account.
		Fund Transfer from Savings to own/linked RD Account
		Fund Transfer from Savings to own/Linked RD half withdrawal account
		Fund Transfer from Savings to own/linked PPF Account
		Fund Transfer from Savings to Own/Linked Loan against PPF Account
		View Stop/Issued cheques
		Checking of status of used/unused POSB Cheques from the date of last cheque book issued.
3	RD	Account Balance & Details of RD and RD half withdrawal accounts
		Transaction History
		Mini Statement
		Deposit in RD Account from Own Post Office savings Account
		Closure of RD Account and credit into your Post Office Savings Account
		Deposit in RD half withdrawal Account from own Savings Account
		Opening of new RD Account by debiting your own Post Office Savings Account
		While opening new RD Account, balance in debit account to be shown.
4	TD	Account Balance & Details,
		Transaction History
		Premature Closure of TD Account and credit into your Post Office Savings Account
		Opening of new TD Account by debiting your own Post Office Savings Account
		While opening new TD Account, balance in debit account to be shown.
5	MIS	Account Balance & Details
		View principal and interest credit details
		View nominee details
6	SCSS	Account Balance & Details
		View principal and interest credit details
		View nominee details
7	NSC	Account Balance & Details
		Transaction History
8	KVP	Account Balance & Details
		View Nominee details
9	PPF	Account Balance & Details of PPF and PPF Loan Account
		Transaction History of PPF and PPF Loan Account
		Mini Statement of PPF and PPF Loan Account
		Deposit in Active PPF Account
		Repayment in PPF Loan Account
		Withdrawal from PPF Account.
		For repayment in PPF Loan Account, outstanding Loan balance will be displayed.
		For withdrawal from PPF Account, eligible amount of withdrawal will be displayed.